This could be a transformative moment for everyone. What happens if we get this right?
We have started to work on a human-centred design standard for safety. The standard should capture the best of this moment, and the hard parts too. It should create a guide that can be applied in a variety of ways—from how we think about services, to the design of physical spaces, to how human systems work and what might change about communication. We’re hoping this standard can become a resource for all of our clients, and we’ll be sharing bits and pieces publicly so we can all benefit.
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