Greater Rochester Health Foundation Responsive Grants: Call for Idea Funding Opportunity
Human-centered design involves the people impacted by a problem in the process of developing a solution.
Human-centered designers empathize with stakeholders to understand their needs, define the dimensions of the problem, ideate to generate possible solutions, prototype the solutions to collect feedback from those affected and use what they learn to continually improve the solutions.
The Human-Centered Design Process is iterative, incremental, collaborative and evidence-based. The process is not linear, it’s circular.
The Process may look like a nice, tidy cycle. In reality, designers often weave through and double-back to activities while working through problems. The HCD process is a great way of helping individuals and teams think through problems in a coaching setting. It is reliant on the coaching skills of listening, questioning and reflection.
Designing Better: How to Navigate Problems Using Human-Centered Design
Some problems seem almost impossible to solve. In a time when we need rapid solutions, it's hard to slow down and really think through what problems we're actually trying to solve for. The human-centered design (HCD) process helps teams intentionally slow down and spend time in the problem space.
Join Brock Hart, Overlap's Co-CEO and Co-Founder to learn what HCD is, how to work through the different stages of the design cycle, and what tools our designers rely on to help us get to the heart of the matter.
Tools and Resources
Through our work, we've created and adapted a number of tools which we offer to the public as downloadable resources. Here are some of our key methods to gather research from a variety of stakeholders at the outset of a design project. Have a look at these tools and think about how you can use them in your next conversations.
"If you really knew me..." postcard to collect feedback
For printed copies: please email the Greater Rochester Health Foundation:
To print your own:
PDF available here*
*Note: Print double-sided and use cut-lines to trim postcard
Ideas from Overlap
Here are a few links to Overlap's resources that will help you get started with human-centered design:
- Start Solo — Reap the benefits of listening to many different ideas with Overlap's first and most important rule — start solo in idea generation.
- 75 design thinking tools and resources explained — A list of our favourite design thinking tools and how to use them.
- How to use an Empathy Map — a design research tool to understand what people are experiencing so you can further empathize with your own customers, service or product users, or stakeholders
- How to improve a project in 10 minutes by asking 4 simple questions — ask people for feedback
- Getting Started with Prototyping — Learn how creating low-fidelity prototypes helps us gather feedback on our ideas and iterate based on that feedback
If you're trying to solve a problem, you're a designer.
Overlap Associates is a problem solving company. We work on complex problems. We take a powerful human-centered approach to help people work better, to break down silos, increase internal communication, think differently about strategy, collaborate and create better products, services, and plans. We create better outcomes because ours is a deeply empathetic, richly human and solutions focused approach.
Overlappers are a diverse team of service designers, strategists, engagement specialists, coaches and trainers from offices in Canada and the UK. We are united by a common mission to share the power of design and a singular, unwavering focus to deliver exceptional value for our customers.
At Overlap, we are passionate about transformation. We are dedicated to unleashing the extraordinary potential in the people we serve to build capacity for more ideas, new thinking, creative cultures, a new way to work and better results.
If you want to talk strategy with us, ideate ways to move forward, and identify next steps, send us a message and we’ll find time to chat.
Brock Hart | Co-Chief Executive Officer | firstname.lastname@example.org
Lisa Grogan | Co-Chief Executive Officer | email@example.com