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Empathy drives employee outcomes such as innovation, engagement and inclusion—especially in times of crisis. Empathy is the skill of connecting with others to identify and understand their thoughts, perspectives and emotions. Empathy in leadership is demonstrating that understanding with intention, care, and concern. This skill helps create strong bonds between colleagues and forms the basis for a resilient workplace. 

Empathy in Action is about using the skills and attitudes of the design thinker to go from feeling empathy to creating meaningful, collaborative action, which is essential to success in the future of work.

Join us for a monthly discussion with Co-CEO Brock Hart on how to put empathy into action as a leader, creative problem solver, and designer. 

Brock Hart, our Co-Chief Executive Officer, is a serial entrepreneur focused on helping organizations embrace innovation through design. As a former Creative Director and award-winning designer with an undergraduate degree in Sociology and Design, he is passionate about the power of human centered design to make things better. ⁠



Since co-founding Overlap in 2011 with Lisa Grogan, Brock has served as a trusted advisor to organizations and leaders who are ready to radically change in order to achieve true transformation. Adept at bringing people together around big ideas, Brock is a visionary thinker and an extraordinary facilitator. Brock also leads the Transformation Design team at Overlap, guiding the team to deliver our work with excellence across projects and sectors.

Empathy is a core value of Overlap's, and we strive to bring an empathetic, human-centred approach to everything we do in our mission to democratize design. 


Overlap's approach to empathy in leadership was recently featured in HR Digest Canada, in an article hailing empathy as 2022's most important leadership skill. Find out what makes compassionate leadership the key differentiator between a good manager and a great one at the link below.